Frequently Asked Questions

We make earrings out of polymer Clay unless noted otherwise in the description of the item. Polymer clay can be used for a lot of things and comes in various colors. However, the earrings should be handled with care. Each order of earrings comes with a care card. Extreme roughness can cause breakage.
We are located in Houston, Texas.
We currently ship out to USA and Canada.
No, it is not recommended but a good suggestion for future shopping. You can view your order history or download e-files once you make an account.
Yes. If you would like to make changes to an order, send an email to customerservice@blaurendesigns.com within 24 hours after your purchase.
If you have purchased earrings, the shipping is cost effective. Enter your zip code at the checkout for accurate cost. The Priority Mail option includes insurance on the items you bought if the package gets lost up to $50, This option could take 1-3 business days for delivery with USPS. https://www.usps.com/ship/priority-mail.htm The First-Class shipping option could take anywhere from 1-7 business days. The tracking number will be listed on the confirmation email once your orders has been processed.
Processing: Our processing times are 2-3 business days after you place an order. This may change due to holidays. It is listed on my home page at the top of the screen. Shipping: Shipping times may vary depending on the location that you have your package going to. Once the shipment information has been confirmed, you will receive a shipment confirmation via the email contact information you provided.
Yes. If you want to ship to multiple addresses, please create separate orders for each address you want to ship to.
We do not accept returns. If there is a problem with your order please contact: customerservice@blaurendesigns.com If a replacement is needed, please allow up to 3 weeks for it to arrive, unless discussed otherwise.
We understand that shipping can be delayed. However, if you never received your package. Please contact customer service. Customerservice@blaurendesigns.com
Yes. If you see an item that you want out of stock, go to the sold out product listing and click the ‘Email me when restocked’ button to enter your email address. You will be the first to know when the product has been made available again.
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